Guest / Recipient Terms

• "Account Holder" means the person or entity that created the DoneTicket account and shared the List with you.
• "List" means a checklist/punch list/work order/task list shared with you through the Service.
• "Shared Link" means a URL or link that provides access to a List or content.
• "Guest Content" means any content you upload or submit, including photos, videos, comments, and metadata.

Depending on what the Account Holder enabled, you may be able to view a List, upload photos/videos, add comments, and mark items complete. The Account Holder controls the List and may remove content, revoke access, or delete the List.

As a guest, you are not a customer or subscriber of DoneTicket. You have no independent right to access or use the Service, and your access may be revoked at any time by the Account Holder or by us. We owe you no duty to maintain the Service, preserve content, or provide support. Your relationship is primarily with the Account Holder, not with us.

Shared Links function like bearer-token access: anyone with the Shared Link may be able to access the shared content. We do not guarantee the confidentiality of Shared Links. If you received a Shared Link from someone you do not trust or you believe a link is shared improperly, do not use it and contact the Account Holder.

Recommendation: Do not post Shared Links on public websites, social media, or anywhere they may be indexed or discovered by unintended parties.

By using the Service as a guest, you consent to our collection, storage, and processing of information necessary to operate the Service, such as:

• Your name (and phone number if provided)
• Photos/videos you upload
• Comments and item completion status
• Device and usage data (e.g., IP address, user-agent) for security and operations

Your information and Guest Content are shared with the Account Holder and may be visible to others the Account Holder authorizes. The Account Holder controls the List (including who has access) and is responsible for how the List is shared. See our Privacy Policy for details.

You agree that:

• You will only upload or share content you have the legal right to upload and share.
• You have obtained all necessary permissions and consents from individuals appearing in photos/videos and from property owners or authorized persons when recording on private property (job sites, homes, units, etc.).
• You will comply with all applicable laws (including privacy and surveillance laws).
• You will not attempt to access content or areas you are not authorized to access.

You retain ownership of your Guest Content as between you and us. By uploading or submitting Guest Content, you grant Rowant Labs LLC a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and distribute Guest Content solely to provide, maintain, secure, and improve the Service and to make Guest Content available to the Account Holder and others the Account Holder authorizes.

To deliver the Service, we may automatically process media you upload, including compressing or resizing images, generating thumbnails and previews, transcoding video into streaming-friendly formats, extracting technical metadata (e.g., duration, codecs), and performing security checks to protect the Service.

By uploading media, you consent to this processing and represent you have all rights and permissions needed.

You may not upload or share:

• Illegal content or content that violates any law
• Content that infringes intellectual property rights
• Private or personal information of others without consent
• Malware, viruses, or harmful code
• Harassing, abusive, defamatory, or threatening content
• Pornographic content or graphic violence

Eligibility: The Service is intended for adults. You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to upload content or use the Service as a guest.

Minors: The Service is not intended for collecting personal data about children. Do not use the Service to intentionally collect information about minors. If minors are incidentally captured in photos or videos, avoid identifying them and use reasonable efforts to minimize sharing where appropriate. Where consent is required by law, you represent you have obtained the necessary parent/guardian consent or other lawful basis.

Do not upload highly sensitive personal data (e.g., Social Security numbers, financial account numbers, protected health information, or regulated biometric identifiers). The Service is not designed for such data and we are not responsible for it if you upload it.

We may remove or restrict access to content if we believe it violates these Guest Terms, the Account Holder's settings, our policies, or applicable law. We may also suspend or block your access to shared links to protect the Service or others.

We may access, preserve, and disclose Guest Content and related information if we believe it is reasonably necessary to comply with law or legal process, enforce these Guest Terms, or protect the rights, property, or safety of the Company, users, or the public.

We use third-party providers to operate parts of the Service (for example payments, hosting, email delivery, and security/CDN). These providers may process data on our behalf as described in our Privacy Policy.

Rowant Labs LLC respects the intellectual property rights of others. Per the DMCA, we will respond expeditiously to claims of copyright infringement on the Site if submitted to our Copyright Agent as described below. Upon receipt of a notice alleging copyright infringement, we will take whatever action we deem appropriate within our sole discretion, including removal of the allegedly infringing materials and termination of access for repeat infringers of copyright-protected content.

If you believe that your intellectual property rights have been violated by us or by a third party who has uploaded materials to our website, please provide the following information to the designated Copyright Agent listed below:

• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Site;
• An address, telephone number, and email address where we can contact you and, if different, an email address where the alleged infringing party, if not we, can contact you;
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner or other intellectual property rights owner, by its agent, or by law;
• A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner's behalf;
• Your electronic or physical signature.

Rowant Labs LLC may request additional information before removing any allegedly infringing material. In the event we remove the allegedly infringing materials, we will immediately notify the person responsible for posting such materials that we removed or disabled access to the materials. We may also provide the responsible person with your email address so that the person may respond to your allegations.

Pursuant to 17 U.S.C. 512(c), Rowant Labs LLC's designated Copyright Agent is:

THE SERVICE AND ALL SHARED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We do not guarantee that shared links will remain active, that content will remain available, or that the Service will be uninterrupted or error-free.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR REVENUE ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE AS A GUEST.

IN NO EVENT WILL COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU DID NOT PAY ANY FEES FOR THE SERVICE IN THAT PERIOD, COMPANY'S TOTAL LIABILITY WILL NOT EXCEED THE MINIMUM AMOUNT PERMITTED BY LAW.

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your Guest Content, your use of the Service, or your violation of these Guest Terms or applicable law.

You represent that you are not located in, under the control of, or a national/resident of any country subject to U.S. sanctions, and you are not on any U.S. government restricted-party list. You will not use the Service in violation of export control or sanctions laws.

These Guest Terms are governed by the laws of the State of Nebraska, without regard to conflict of law principles.

Agreement to Arbitrate

You and Company agree that any dispute, claim, or controversy arising out of or relating to these Guest Terms or the Service will be resolved by binding arbitration, rather than in court, except that either party may bring eligible claims in small claims court.

Class Action Waiver

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Rules / Provider

Arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures (or applicable JAMS rules). The arbitration will be conducted in English and held in Nebraska or remotely via video conference at your election, unless the arbitrator determines otherwise. The arbitrator's decision will be final and binding.

30-Day Opt-Out

You may opt out of arbitration by sending written notice within 30 days of first accessing the Service as a guest. Include your name (if provided), the Shared Link (or identifying info), and a clear statement that you wish to opt out. Send your opt-out notice via email to legal@doneticket.com.

Court for Limited Purposes

Any disputes that are not subject to arbitration (such as eligible small claims matters) and any action to enforce an arbitration award may be brought in the state or federal courts located in Nebraska, and you consent to personal jurisdiction there.

Formal legal notices to Company (such as service of process, claims, or other legal demands) should be sent to:

Your Guest Content is retained as long as the List exists or as long as the Account Holder's account remains active, unless removed sooner by the Account Holder or by us. If the List is deleted, your access is removed, or the Account Holder's account is canceled, your Guest Content may be deleted. We may retain content where required for legal compliance, dispute resolution, or enforcement. Deleted data may not be recoverable.

If you need to retain copies of content you uploaded, you should coordinate with the Account Holder before access is revoked or a List is deleted.

We may update these Guest Terms from time to time by posting an updated version on this page. Your continued use of the Service as a guest after changes become effective constitutes acceptance.

For general questions about these Guest Terms, contact us via our contact form.

For questions about why you were invited, access permissions, or how content is used within a specific List, contact the Account Holder who shared the List with you.