Terms of Service

1. Agreement to Terms

By accessing or using DoneTicket ("the Service"), you agree to be bound by these Terms of Service. The Service is operated by Rowant Labs LLC and its successors ("we," "us," or "our"). If you do not agree to these terms, please do not use the Service.

2. Description of Service

DoneTicket is a web-based platform for creating, managing, and sharing punch lists with photo and video proof capabilities. The Service allows you to organize tasks, track completion, and collaborate with team members and clients.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 13 years old to use this Service
• One person or legal entity may maintain only one free account
• You are responsible for all activity that occurs under your account

4. Subscription Plans and Billing

Free Plan

Our free plan is available indefinitely and includes basic features with limitations on active lists and storage.

Pro Plans

Pro plans are billed monthly ($13.99/month) or annually ($139/year). All subscriptions:

• Automatically renew unless canceled
• Can be canceled at any time
• Are non-refundable except as required by law
• May change in price with 30 days' notice

Refund Policy

Paid subscriptions are non-refundable except as required by applicable law. When you cancel your subscription:

• Your Pro access continues through the end of your paid billing period
• After your billing period ends, your account automatically downgrades to the Free plan
• No refunds or credits are issued for partial billing periods
• If you believe you have a valid claim for a refund, please contact us through our contact form

This policy protects against subscription abuse while ensuring fairness to all customers.

5. Fair Use Policy

Our storage limits are designed for typical use cases:

• Free Plan: 250MB storage
• Pro Plans: 50GB storage

The 50GB storage limit represents fair use for business purposes. Excessive usage (such as using the Service primarily as a file hosting solution) may result in account restrictions or additional charges. We reserve the right to evaluate usage patterns and enforce reasonable limits to ensure service quality for all users.

6. Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, including:

• Features and functionality
• Pricing and subscription plans
• Storage limits and quotas
• API access and integrations
• Any other aspect of the Service

We will provide reasonable notice of material changes when possible, but we are not obligated to do so.

7. User Content

You retain ownership of all content you upload to the Service. By uploading content, you grant us:

• A license to store, process, and display your content as necessary to provide the Service
• The right to create backups and copies for operational purposes
• Permission to compress or optimize files to improve performance

You are responsible for ensuring you have the right to upload and share all content you submit to the Service.

8. Prohibited Uses

You may not use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or harm others
• Spam or send unsolicited communications
• Attempt to gain unauthorized access to our systems
• Use the Service for illegal file sharing or storage
• Resell or redistribute the Service without permission

9. Termination

We reserve the right to terminate or suspend your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Excessive use that impacts service quality
• Non-payment of fees
• Any other reason at our discretion

You may cancel your account at any time through your account settings. Upon termination, your data will be deleted in accordance with our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of uninterrupted or error-free operation
• Warranties regarding data security or backup

We do not guarantee that the Service will meet your requirements or that it will be available at all times.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROWANT LABS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, OR $100, WHICHEVER IS LESS. For free accounts, our liability is limited to $0.

12. Communications

Transactional Emails: We will send you service-related emails about your account, security, payments, and important service updates. These emails are necessary for the operation of your account and cannot be opted out of.

Marketing Communications: We may send you promotional emails about new features and offers from Rowant Labs LLC and its successors. You can opt-in to these emails through your account settings or via links in our emails. You can unsubscribe at any time.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved in the appropriate courts within the United States.

Service Availability and Termination

We reserve the right to discontinue the Service at any time:

• We may terminate the Service entirely with or without notice
• Free accounts may be terminated at any time without notice
• We are not obligated to maintain the Service indefinitely
• Paid subscriptions may be canceled with 30 days notice

Contact Information

For questions about these Terms, please contact:

Dispute Resolution

If you have a billing dispute or service complaint:

1. Contact us through our contact form with details of your dispute
2. We will investigate and respond within 5 business days
3. Most disputes are resolved through direct communication
4. If you file a chargeback without contacting us first, your account will be immediately suspended

We encourage you to contact us before initiating chargebacks, as most issues can be resolved quickly through communication.