Terms of Service

By creating an account, accessing, or using DoneTicket (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy (together, the "Agreement"). The Service is operated by Rowant Labs LLC ("Company," "we," "us," or "our"). If you do not agree, do not use the Service.

• "Account Holder" means the individual or legal entity that registers for an account.
• "List" means any checklist, punch list, work order, task list, or similar workflow created in the Service, including associated comments and status.
• "Shared Link" means a URL or link that provides access to a List or content shared through the Service.
• "Recipient" / "Guest" means a person who accesses a List via a Shared Link or invitation without being the Account Holder.
• "User Content" means any content submitted to the Service by you or by Recipients you authorize, including photos, videos, text, comments, files, and metadata.

• Age: You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to create an account.
• Authority: If you use the Service on behalf of a company or other entity, you represent you have authority to bind that entity. In that case, "you" refers to the entity.
• Compliance: You will use the Service in compliance with all applicable laws and regulations.

DoneTicket is a web-based platform for creating, managing, and sharing Lists with photo and video proof capabilities. The Service allows you to organize tasks, track completion, share content via Shared Links, invite Recipients to view and complete items, and collaborate with team members and clients.

• You must provide accurate, complete, and current registration information.
• You are responsible for maintaining the confidentiality of your credentials.
• You will promptly notify us of any unauthorized access or suspected breach.
• One person or legal entity may maintain only one free account unless we authorize otherwise.
• You are responsible for all activity that occurs under your account.

The Service may offer free and paid subscription plans. Current pricing, features, and limits are shown on our pricing page or in-product.

• Auto-renewal: Paid subscriptions renew automatically unless canceled before the end of the billing period.
• Cancellation: You may cancel at any time through your account settings. If you cancel, you will retain access to paid features until the end of your current billing period.
• Refunds: Fees are non-refundable except as required by law or as expressly stated by us in writing.
• Price changes: We may change pricing with at least 30 days' notice.
• Taxes: You are responsible for applicable taxes, duties, or assessments, except taxes on our income.

Plans may include usage limits (including storage limits) intended for typical business use. We may enforce limits, throttle usage, or require upgrades if your usage exceeds plan limits, materially impacts the Service, or indicates use primarily for file hosting rather than List workflows.

We may adjust limits from time to time and will reflect current limits on our pricing page or in the Service.

The Service allows you to share Lists and related content via Shared Links. Shared Links function like "bearer token" access: anyone who has the Shared Link may be able to access the shared content. You are responsible for treating Shared Links as public and controlling their distribution.

• Who you share with: You are responsible for distributing Shared Links and for revoking access when appropriate. Do not post Shared Links on public websites or social media where they may be discovered by unintended parties.
• Recipient actions: You are responsible for the content and actions of Recipients you invite or authorize, including uploads, comments, and completions.
• Reviewing Recipient content: You are responsible for supervising and managing content uploaded by Recipients you authorize, including taking reasonable steps to remove or restrict access to content that you believe violates these Terms, applicable law, or the rights of others.
• Managing your Lists: You are responsible for managing, exporting, or deleting Lists when they are no longer needed. If Recipients need copies of content they uploaded, you are responsible for coordinating that with them before deleting a List or revoking access.
• Permissions and consents: You must obtain all necessary rights, permissions, and consents to upload, share, and process content, including from individuals appearing in media and from property owners/authorized persons at job sites, homes, or other private locations.
• Guest Terms: Recipients are presented with and must agree to applicable Guest/Recipient Terms when accessing shared content through the Service.

You agree you are responsible for content and activity by Recipients you invite or enable, and you will indemnify us for claims arising from that content or activity as described in Section 22.

You retain ownership of User Content as between you and us. However, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and distribute User Content solely to provide, maintain, secure, and improve the Service and to make User Content available to you and the Recipients you authorize.

This license includes the right to create backups and copies, and to optimize media (including generating thumbnails, previews, compressing, resizing, and transcoding video) as needed to operate the Service.

If you provide feedback or suggestions, you grant us the right to use them without restriction or compensation.

To operate the Service, we may automatically process photos and videos you upload (and those uploaded by your Recipients), including generating thumbnails/previews, compressing or resizing images, transcoding video, extracting technical metadata (e.g., dimensions, duration, codecs), and performing security checks (for example, rate limiting and file integrity checks).

You represent and warrant you have a lawful basis and all necessary rights/consents to permit this processing and to share the resulting media with your intended Recipients.

You will not (and will not allow others to):

• Violate any laws or regulations.
• Infringe intellectual property, privacy, or publicity rights.
• Upload illegal, harmful, deceptive, or abusive content.
• Upload malware or attempt to disrupt or compromise our systems.
• Probe, scan, or test the vulnerability of any system or network.
• Reverse engineer, decompile, or attempt to extract source code (except where allowed by law).
• Harass, abuse, or harm others.
• Spam or send unsolicited communications.
• Resell, rent, or lease the Service without written permission.
• Use the Service primarily as a file hosting solution in violation of fair use limits.

Do not upload or collect highly sensitive personal data through the Service (e.g., Social Security numbers, financial account numbers, protected health information under HIPAA, or regulated biometric identifiers). The Service is not designed for such data, and you assume all risk if you upload it.

• Minors: The Service is not intended for collecting personal data about children. Do not use the Service to intentionally collect information about minors. If minors are incidentally captured in photos or videos, avoid identifying them and use reasonable efforts to minimize sharing where appropriate. Where consent is required by law, you represent you have obtained the necessary parent/guardian consent or other lawful basis.
• You are responsible for providing notices and obtaining consents required by applicable privacy laws for collection, upload, and sharing of photos and videos (including faces, job sites, homes, tenants, etc.).

We process User Content to provide the Service as described in these Terms and our Privacy Policy.

We use third-party providers to operate parts of the Service, such as payment processing, hosting, email delivery, and security/CDN services. For example, we may use Stripe (payments), Vercel (hosting), Resend (email delivery), and Cloudflare (security/CDN). These providers may process data on our behalf as described in our Privacy Policy.

We are not responsible for third-party services that are outside our control, and availability of the Service may be impacted by third-party outages or changes.

Rowant Labs LLC respects the intellectual property rights of others. Per the DMCA, we will respond expeditiously to claims of copyright infringement on the Site if submitted to our Copyright Agent as described below. Upon receipt of a notice alleging copyright infringement, we will take whatever action we deem appropriate within our sole discretion, including removal of the allegedly infringing materials and termination of access for repeat infringers of copyright-protected content.

If you believe that your intellectual property rights have been violated by us or by a third party who has uploaded materials to our website, please provide the following information to the designated Copyright Agent listed below:

• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Site;
• An address, telephone number, and email address where we can contact you and, if different, an email address where the alleged infringing party, if not we, can contact you;
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner or other intellectual property rights owner, by its agent, or by law;
• A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner's behalf;
• Your electronic or physical signature.

Rowant Labs LLC may request additional information before removing any allegedly infringing material. In the event we remove the allegedly infringing materials, we will immediately notify the person responsible for posting such materials that we removed or disabled access to the materials. We may also provide the responsible person with your email address so that the person may respond to your allegations.

Pursuant to 17 U.S.C. 512(c), Rowant Labs LLC's designated Copyright Agent is:

We do not have an obligation to monitor User Content, but we may access, preserve, and disclose User Content and account information if we believe it is reasonably necessary to comply with law or legal process, enforce these Terms, detect/prevent fraud or security issues, or protect the rights, property, or safety of the Company, users, or the public.

We may modify, suspend, or discontinue any aspect of the Service at any time, including features, pricing, storage limits, and integrations. We will provide reasonable notice of material changes when practicable.

We may suspend or terminate your account (or restrict features) if we reasonably believe:

• You violated these Terms or the law.
• You created risk or potential legal exposure for us or others.
• You failed to pay fees when due.
• Your usage materially harms the Service or other users.
• We must do so to comply with law or protect the Service.

You may cancel your account at any time through account settings (if available) or by contacting us. Upon termination, your data will be handled as described in Section 18 and our Privacy Policy.

• Your responsibility: You are responsible for managing, exporting, or deleting your Lists when they are no longer needed. If Recipients need copies of content they uploaded, you are responsible for coordinating that with them before deleting a List or revoking access.
• Soft delete / retention period: If you cancel or downgrade, we may retain your account data and Lists for a limited period in a soft-deleted or inactive state.
• Reactivation: If we support reactivation, you may be able to restore access to retained Lists by re-subscribing within a limited period, if the data has not been permanently deleted. We do not guarantee that reactivation will be available for any specific duration.
• Deletion: After the retention period, we may permanently delete User Content and account data according to our retention practices.
• Legal holds: We may retain content where required for legal compliance, dispute resolution, or enforcement.
• Shared content: If you delete a List, Recipient access may end and associated content may be removed.
• No recovery: Deleted data may not be recoverable after deletion.

We reserve the right to discontinue the Service at any time:

• We may discontinue the Service entirely with or without notice.
• Free accounts may be terminated at any time without notice.
• We are not obligated to maintain the Service indefinitely.
• Paid subscriptions: We will provide at least 30 days' notice before discontinuing paid service, except where immediate action is required for Terms violations, legal compliance, or protecting service integrity.
• Upon discontinuation of paid service by us, we will refund any prepaid, unused subscription fees on a pro-rata basis to the extent required by law or as we determine appropriate.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant the Service will be uninterrupted, error-free, or secure, or that data loss will not occur. The Service is not a substitute for inspections, safety compliance, legal compliance, or professional judgment.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

IN NO EVENT WILL OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU DID NOT PAY ANY FEES FOR THE SERVICE IN THAT PERIOD, OUR TOTAL LIABILITY WILL NOT EXCEED THE MINIMUM AMOUNT PERMITTED BY LAW.

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service.
• Your User Content (including media uploaded by your Recipients).
• Your violation of these Terms or applicable law.
• Your violation of any rights of another party (IP, privacy, publicity).
• Access or actions by Recipients you invite or authorize.
• Your negligence or willful misconduct.

• Transactional emails: We may send service-related communications about security, billing, and important updates.
• Marketing: We do not currently send marketing emails. If we introduce marketing communications in the future, we will do so only where permitted by law and will provide any required choices/controls (including opt-out mechanisms).

You represent that you are not located in, under the control of, or a national/resident of any country subject to U.S. sanctions, and you are not on any U.S. government restricted-party list. You will not use the Service in violation of export control or sanctions laws.

These Terms are governed by the laws of the State of Nebraska, without regard to conflict of law principles.

Agreement to Arbitrate

You and Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration, rather than in court, except that either party may bring eligible claims in small claims court.

Class Action Waiver

YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Rules / Provider

Arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures (or applicable JAMS rules). The arbitration will be conducted in English and held in Nebraska or remotely via video conference at your election, unless the arbitrator determines otherwise. The arbitrator's decision will be final and binding.

30-Day Opt-Out

You may opt out of arbitration by sending written notice within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out. Send your opt-out notice via email to legal@doneticket.com.

Formal legal notices to Company (such as service of process, claims, or other legal demands) should be sent to:

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor in interest, including in connection with a merger, acquisition, reorganization, or sale of substantially all assets.

If any provision is found unenforceable, that provision will be limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, strikes, internet outages, or shortages of materials.

These Terms, together with the Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Company regarding the Service and supersede all prior agreements.

For general questions about these Terms, contact us via our contact form.